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Warranty |
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CleanTouch users: 1-year warranty on products, phone support and training, software upgrade are included with the purchase. |
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Merchant Service users: After the 1-year warranty period is over, phone support and training, onsite service, and software upgrade are provided at no additional cost. The costs for the hardware and parts are excluded. |
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Where onsite support is available |
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The surrounding areas of our office locations, including New Jersey, New York, Connecticut, Pennsylvania near Philadelphia area, Maryland, Washington DC, Virginia, Southern California, Northern California, and other areas where our sales representatives are located. |
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Where onsite support is unavailable |
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Software: Support for the software problem or program upgrade can be done via modem or high-speed internet. |
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Hardware: While the hardware is in warranty, the defective unit can be replaced overnight at no additional cost. |
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